An international hospitality brand was at a crossroads with its assessment and selection strategy. The company was using multiple assessment providers, leading to confusion, high cost and inconsistency. Plus, the assessment content wasn’t helping the company meet its selection and development needs for a dynamic global workforce of more than 250,000 employees.
The assessment process was expensive, but didn’t bring actionable and accurate results. Ultimately, the company was losing money because its selection process was inconsistent and unpredictable. Employee development and customer service were suffering. Leaders decided it was time for a change.